1. Payment Processing

Drapeandlayer uses Stripe to process online payments for purchases made through our website. Stripe acts as our payment processing service provider and is not a business partner of Drapeandlayer.

Payment processing is subject to the applicable terms and privacy information provided by Stripe, together with the relevant terms presented during checkout.

Customers can complete payment through the payment options displayed at checkout. A separate Stripe account login is not required for a standard card payment. Certain payment methods may involve additional authentication or confirmation steps, depending on the payment method, issuing bank or applicable requirements.

2. Billing Descriptor

Card and payment account statements may display the billing descriptor Drapeandlayer.

Customers are encouraged to check their order confirmation and payment records if they need to identify a transaction associated with our website. If a transaction remains unclear, please contact us at xiangpay@drapeandlayer.com and provide the relevant order details so that we can assist with the enquiry.

3. Payment Monitoring and Risk Assessment

Stripe may conduct payment risk assessments and monitor transactions for activity that appears unusual or requires further review, in accordance with its applicable procedures and policies.

Depending on the circumstances, a payment may require additional verification, be delayed for review or be declined. These measures help support the payment processing process but do not eliminate every possible payment risk.

Customers should provide accurate payment and billing information and follow any verification instructions presented during checkout.

4. Accepted Payment Methods

The payment methods available on our website may include:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Other electronic wallets displayed at checkout

Available options may vary according to the customer’s device, browser, issuing bank and the payment methods enabled for the transaction. The options displayed at checkout determine which methods are available for a particular order.

5. Personal Data and Payment Information

Drapeandlayer handles personal data in accordance with applicable data protection requirements in Singapore and relevant European jurisdictions.

Information required to process an order may include the customer’s name, contact details, billing information, order details and information necessary to complete or verify a payment.

Payment information is handled through the applicable payment processing arrangements. Stripe processes payment data in accordance with its applicable terms and privacy documentation. Drapeandlayer handles the information it receives for purposes such as order administration, customer support, transaction records and compliance with applicable legal obligations.

Access to personal data is limited to purposes connected with the operation of our business and the fulfilment of applicable legal obligations.

Further details about the categories of personal data we collect, how we use it, relevant recipients, retention and customer rights are set out in our Privacy Policy.

6. Cookies and Consent

Our website uses a cookie banner to provide information about cookie preferences.

Non-essential cookies will be used only after the customer has given consent by selecting the “Accept” button on our cookie banner. Where applicable, customers may review or change their cookie preferences through the available cookie settings.

Cookies that are strictly necessary for functions requested by the customer or for other purposes permitted by applicable law may be treated differently from non-essential cookies.

Where cookies or similar technologies are used in connection with payment processing, their operation and any associated personal data handling are subject to the applicable privacy information and legal requirements.

Further information is available in our Cookie Policy and Privacy Policy.

7. Payment Confirmation and Customer Enquiries

After a payment has been processed, customers may receive an order confirmation by email using the address supplied at checkout.

If you have a question about a payment, an unfamiliar billing descriptor or a payment confirmation, please contact:


Email: xiangpay@drapeandlayer.com

We aim to respond to customer enquiries within 24–48 hours. Response times may vary depending on the nature of the enquiry and the information required to review it.

To help us identify a transaction, please include your order number and the email address associated with the order. Please do not send your full card number, card security code, account password or other confidential authentication details by email.

8. Policy Updates

Drapeandlayer may update this Payment Security Policy when our payment arrangements, website functions or applicable legal requirements change.

The current version will be published on our website with its latest update date. Any mandatory rights under applicable law remain unaffected.