1. Overview

Drapeandlayer supplies home textile products, including pillowcases, cushion covers, bed-end throws, headboard cushion covers and decorative throws, to customers in eligible European destinations.

This Returns and Refunds Policy explains how customers may request a return, exercise their statutory right of withdrawal, report damaged or faulty goods and obtain a refund or replacement.

We handle return and refund requests in accordance with the applicable consumer protection laws in the customer’s country of residence. Nothing in this Policy excludes or limits any statutory rights or remedies that cannot lawfully be excluded or limited.

2. Right of Withdrawal — 14 Days

For eligible online purchases covered by European Union consumer protection law, customers generally have the right to withdraw from their purchase within 14 days of receiving the goods, without giving a reason.

The 14-day period normally begins on the day the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods. Where an order contains multiple goods delivered separately, the applicable period is determined in accordance with the relevant statutory rules.

To exercise the right of withdrawal, please email xiangpay@drapeandlayer.com within the applicable 14-day period and provide:

  • Your order number.
  • The name or description of the item being returned.
  • A clear statement that you wish to withdraw from the purchase.

Customers may use any legally valid statement of withdrawal. A particular form is not required where the law does not require one.

After notifying us of the withdrawal, customers should send the goods back within 14 days of communicating their decision, unless a different mandatory rule applies.

3. Condition of Returned Goods

Customers may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning, as they would be able to do in a shop.

Customers may be liable for any diminished value resulting from handling beyond what is necessary to establish those characteristics, where permitted by applicable law.

Returned items should include any components supplied with the original order. Where reasonably possible, customers should use suitable packaging to protect the goods during transit.

An opened package does not, by itself, remove a customer’s statutory right of withdrawal. Any deduction relating to diminished value will be assessed individually and applied only where permitted by law.

4. Return Address and Return Instructions

European Returns Address: 16 KALLANG PLACE #01-35 SINGAPORE 339156

Before sending a return, please contact xiangpay@drapeandlayer.com with your order number and the reason for the return. We will provide or confirm the applicable return instructions and address.

Please do not send goods to an unconfirmed address, as this may delay the handling of your request.

For a standard withdrawal where the customer is responsible for return postage, the customer will normally pay the direct cost of returning the goods, provided this responsibility has been communicated before the purchase and applicable law permits it.

Where goods are faulty, damaged, incorrect or otherwise do not conform to the contract, return postage and other costs will be handled in accordance with applicable law.

5. Damaged, Faulty or Incorrect Goods

If an item arrives damaged, faulty or different from the item ordered, please contact xiangpay@drapeandlayer.com and provide:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs showing the relevant damage, fault or discrepancy, where available.

We will review the information and assess the appropriate resolution.

Where the issue can reasonably be assessed from the photographs and other information supplied, we may arrange a refund or replacement without requiring the affected item to be returned. If further inspection or the return of the item is reasonably necessary, we will explain the next steps.

Photographs are requested to help us assess the reported issue. They do not replace or restrict any statutory rights, and a customer will not be required to provide evidence in a form that applicable law does not permit us to insist upon.

The available remedies for goods that do not conform to the contract may include repair, replacement, a price reduction or termination of the contract with a refund, depending on the circumstances and applicable law. Any mandatory consumer rights remain unaffected.

6. Refund Eligibility and Processing

Refunds may be available in the following circumstances:

  • A valid withdrawal request is submitted within the applicable period.
  • Goods arrive damaged, faulty or incorrect and a refund is the appropriate remedy.
  • A shipment is confirmed lost or a delivery delay gives rise to a refund entitlement.
  • A refund is otherwise required under applicable law or agreed following an assessment of the circumstances.

Once a refund has been approved, it will normally be issued to the original payment method used for the order, subject to applicable law and the payment method’s operational requirements.

The time taken for the refunded amount to appear in the customer’s account may depend on the relevant card issuer, bank or payment service.

For a valid withdrawal, we will process the refund within the period required by applicable law. Under the EU rules generally applicable to online consumer purchases, the refund is normally due within 14 days after we are informed of the customer’s decision to withdraw. We may withhold the refund until we have received the returned goods or the customer has supplied evidence of having sent them back, whichever occurs first, unless we have offered to collect the goods.

Where required by law, the refund will include the cost of the least expensive standard delivery option offered at the time of purchase. Any additional amount paid for a more expensive delivery option may be excluded where permitted by law.

7. Payment Methods and Refund Destination

Available payment methods may include:

  • Visa.
  • Mastercard.
  • American Express.
  • Apple Pay.
  • Google Pay.
  • Other electronic wallets displayed at checkout.

Only payment methods made available at checkout can be used to complete an order.

Approved refunds will generally be returned to the original payment method. Where the original method is no longer available or a different arrangement is required, we will contact the customer to establish an appropriate method consistent with applicable law and the relevant payment provider’s procedures.

Customers should retain their order confirmation and any refund correspondence until the refund has been received.

8. Delivery Delays, Lost Parcels and Replacements

Orders are dispatched from Singapore using available courier services, which may include DHL, FedEx and UPS Priority services.

The estimated transit time is 5–12 business days from dispatch, excluding order processing time. Actual delivery times may vary according to the destination and carrier operations.

Tracking updates may be sent to the email address supplied at checkout when relevant shipment milestones become available, including dispatch, arrival at a carrier facility and progress towards local delivery.

If an order exceeds the estimated transit period, please email xiangpay@drapeandlayer.com with your order number and tracking reference, where available. We will review the shipment details and make relevant enquiries with the carrier.

Depending on the findings and the customer’s legal entitlements, we may arrange a full refund or a replacement shipment. This process does not limit any statutory right to cancel an order or obtain a refund where the applicable legal requirements have been met.

For consumer purchases covered by applicable law, the risk of loss or damage generally remains with us until the goods are physically received by the customer or a designated third party other than the carrier, subject to any applicable statutory exception.

9. Exclusions and Statutory Rights

Certain goods may be excluded from the statutory right of withdrawal where a specific legal exception applies. Any such exclusion will be relied upon only where it is lawful and relevant to the item concerned.

The fact that packaging has been opened does not automatically make a return ineligible. Any assessment of the goods and any permitted deduction will follow the applicable statutory rules.

Nothing in this Policy removes or reduces a customer’s rights concerning faulty, damaged, misdescribed or otherwise non-conforming goods. Those rights are distinct from the 14-day right of withdrawal and may continue to apply after the withdrawal period has expired.

10. Order Cancellations

If you wish to cancel an order before dispatch, please contact xiangpay@drapeandlayer.com as soon as possible and include your order number.

We will check whether the order can still be stopped before dispatch. If the order has already been dispatched, the customer may need to follow the applicable withdrawal or returns procedure.

This section does not affect any statutory cancellation rights or other remedies available under applicable law.

11. Contact Us

For return requests, withdrawal notices, damaged or faulty goods, delivery issues and refund enquiries, please contact:


Email: xiangpay@drapeandlayer.com

Please include your order number in your message so that we can identify your purchase and review your request.