1. Shipping Overview

Drapeandlayer offers home textile products, including pillowcases, cushion covers, bed-end throws, headboard cushion covers and decorative throws, to customers in eligible European destinations.

Orders are dispatched from Singapore, and we coordinate delivery through established courier services according to the destination and available shipping arrangements.

Our Shipping Policy explains order processing, dispatch, estimated transit times, tracking notifications and the procedures followed when a shipment is delayed or appears to be lost.

2. Dispatch Location

Dispatch Country: Singapore
Dispatch Address: 16 KALLANG PLACE #01-35 SINGAPORE 339156

The dispatch address above should be completed with the applicable business or fulfilment address before this policy is published.

3. Order Processing Time

Orders are processed after payment has been confirmed and the relevant order details have been reviewed.

Processing time is separate from transit time. The time required to prepare an order may vary according to order volume, product availability and other relevant operational circumstances.

Where a specific processing estimate is provided on a product page, at checkout or in an order confirmation, customers should refer to that information when estimating the overall delivery period.

If an issue arises that may materially affect dispatch, we will provide relevant information through the available order communication channels.

4. Shipping Destinations

We deliver to eligible destinations in Europe. Available destinations and applicable shipping charges are displayed during checkout.

Delivery availability may depend on the destination address and the courier services available for that location. Customers should provide a complete and accurate delivery address when placing an order.

If we are unable to deliver to a submitted destination, we will contact the customer to discuss the available options and arrange an appropriate resolution where necessary.

5. Shipping Methods and Estimated Transit Time

We work with established courier services, including:

  • DHL
  • FedEx
  • UPS Priority services

The courier used for an order depends on the destination and the available shipping arrangement.

Estimated transit time: 5–12 business days from dispatch in Singapore.

This estimate refers to transit time after dispatch and does not include order processing time. Actual delivery times may vary according to the destination, carrier operations, customs procedures, public holidays and other circumstances affecting the shipment.

The estimated transit period is provided to help customers plan for delivery. It does not limit any applicable statutory delivery deadlines or remedies.

6. Shipment Tracking and Email Notifications

We send tracking notifications automatically to the email address supplied by the customer at checkout when relevant shipment updates become available.

Notifications may include the following milestones:

  • Order dispatch.
  • Arrival at a carrier facility or logistics hub.
  • Progress towards local delivery.
  • Other tracking events reported by the carrier.

The timing and availability of individual tracking events depend on the information supplied by the relevant courier.

Customers should check their inbox and spam or junk folders for tracking emails. If a tracking notification has not arrived or the tracking reference does not appear to be working, please contact us at xiangpay@drapeandlayer.com.

7. Delayed Shipments

If your order has not arrived within the estimated 5–12 business-day transit period, please contact us by email and include your order number and tracking reference, where available.

We will review the shipment information and contact the relevant carrier to investigate the delay.

Following the investigation and assessment of the circumstances, we may arrange a full refund or dispatch a replacement shipment, as appropriate.

Where applicable law entitles the customer to a particular remedy, the investigation process will not remove or restrict that entitlement. Any legally required delivery deadlines and refund obligations will continue to apply.

8. Lost Parcels

If the tracking information indicates that a parcel may have been lost, or the shipment has not progressed as expected, please contact xiangpay@drapeandlayer.com.

We will review the available tracking information and make relevant enquiries with the carrier.

If the shipment is confirmed lost, we will assess the appropriate resolution, which may include a full refund or a replacement shipment.

For consumer purchases covered by applicable law, the risk of loss or damage generally remains with Drapeandlayer until the customer, or a third party designated by the customer other than the carrier, physically receives the goods, subject to any applicable statutory exception.

Handing a parcel to the courier does not, by itself, transfer the risk of loss or damage to the customer.

9. Incorrect or Incomplete Delivery Details

Customers are responsible for entering accurate delivery information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible. We will check whether the information can be amended before dispatch or whether the courier can accommodate a change after dispatch.

Changes cannot always be made once an order has entered the dispatch process. If a delivery issue arises, we will review the circumstances and explain the available options.

Nothing in this section excludes any remedy required by applicable law.

10. Parcels Marked as Delivered

If the courier’s tracking record indicates that a parcel has been delivered but you have not received it, please contact us promptly with your order number and tracking reference.

We will review the available delivery information and make relevant enquiries with the courier.

A tracking status marked as delivered will be considered alongside the available evidence and applicable law. It does not, by itself, exclude any rights the customer may have where the goods have not been physically received.

11. Shipping Charges

Applicable shipping charges, where any apply, are displayed during checkout before the order is submitted.

The final amount payable for the order will be shown before payment is completed. Customers should review the order summary and delivery details before confirming the purchase.

Any refund of shipping charges will be handled in accordance with the applicable Returns and Refunds Policy and mandatory legal requirements.

12. Delivery Delays Beyond Our Reasonable Control

Delivery may be affected by circumstances such as severe weather, transport disruption, public holidays, customs procedures, public emergencies or interruptions to carrier operations.

Where a delay occurs, we will review the available information and take reasonable steps to obtain an update from the carrier.

This section does not exclude any applicable statutory rights, delivery deadlines, cancellation rights or refund remedies.

13. Contact Us

For shipping enquiries, tracking assistance, delayed parcels or delivery-related concerns, please contact:


Email: xiangpay@drapeandlayer.com

Please include your order number and tracking reference, where available, so that we can identify the shipment and review your enquiry.