Terms and Conditions
1. Introduction
These Terms and Conditions govern the use of the Drapeandlayer website and purchases made through our online shop.
Drapeandlayer offers home textile products, including pillowcases, cushion covers, bed-end throws, headboard cushion covers and decorative throws.
By accessing our website or placing an order, you agree to comply with these Terms and Conditions. Please read them carefully before completing a purchase.
These Terms and Conditions are intended to operate alongside our Privacy Policy, Shipping Policy and Returns and Refunds Policy. If a mandatory legal requirement applies differently from a provision in these terms, the relevant mandatory requirement shall prevail.
2. Business Information
Brand Name: Drapeandlayer
Website: www.drapeandlayer.com
Registration No.: 202300687E
Address: 16 KALLANG PLACE #01-35 SINGAPORE 339156
Tel: +65 8894 3341
Email: xiangpay@drapeandlayer.com
Business Location: Singapore
The full legal name and registered address of the operating business should be displayed in the website’s business information and contact details.
3. Products and Product Information
We offer home textile products for bedrooms and living spaces. Product descriptions, available sizes, colours, materials, quantities and prices are stated on the relevant product pages.
Customers should review the product information and selected options before placing an order.
We aim to keep product information clear and consistent with the goods offered for sale. Colours may appear differently depending on screen settings and viewing conditions. This does not affect any applicable legal rights where goods do not conform to their description or contract.
Product availability may change. Where we are unable to fulfil an accepted order, we will contact the customer and arrange an appropriate resolution, including a refund where applicable.
4. Prices and Payment
Prices and applicable delivery charges are displayed on the website before the customer completes the purchase.
The total amount payable, including any applicable charges and taxes that must be disclosed, will be shown during checkout before the order is submitted.
Payment must be completed using an available payment method offered at checkout. An order may remain unconfirmed while payment authorisation or verification is pending.
Drapeandlayer reserves the right to correct genuine pricing or listing errors before accepting an order. If an error affects an order that has already been accepted, we will contact the customer and resolve the matter in accordance with applicable law.
A purchase through our website is a one-off transaction for the selected goods unless the checkout expressly states otherwise. No recurring payment arrangement is created merely by placing an ordinary product order.
5. Order Placement and Acceptance
When you submit an order, you are making an offer to purchase the selected goods under these Terms and Conditions.
An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance where further verification or processing is required.
We may decline or cancel an order where there is a legitimate reason, including an apparent pricing error, unavailable goods, incomplete payment or reasonable grounds to suspect unauthorised activity. Where payment has been taken for an order that we cannot fulfil, we will arrange a refund of the relevant amount in accordance with applicable law.
Customers are responsible for providing accurate contact and delivery details. If an address or contact detail needs correction, please contact us promptly. Changes may not be possible once an order has entered the dispatch process.
6. Order Processing and Dispatch
Orders are processed after the relevant payment has been confirmed and the necessary order details have been reviewed.
We coordinate order preparation, packaging and dispatch as part of our fulfilment operations. Processing times may vary depending on order volume, product availability and other relevant circumstances.
Any applicable processing estimate will be communicated on the website or through order-related correspondence.
Dispatch confirmation does not mean that the goods have been delivered to the customer. Delivery is completed in accordance with the applicable delivery arrangements and mandatory law.
7. Shipping and Delivery
We arrange deliveries to eligible European destinations using established courier services, including DHL, FedEx and UPS Priority services, as available for the destination and shipment.
Our standard estimated transit time is 5–12 business days from Singapore, calculated from dispatch rather than from the date the order is placed. Order processing time is separate from transit time.
The actual delivery period may vary according to the destination, customs procedures, local delivery arrangements, public holidays, weather conditions and other circumstances affecting carriage.
7.1 Tracking Notifications
We send tracking notifications automatically to the email address supplied at checkout at relevant stages of the shipment, which may include:
- Dispatch of the order.
- Arrival at a carrier facility or logistics hub.
- Progress towards local delivery.
- Other available tracking milestones.
The availability and timing of tracking events depend on the information supplied by the carrier.
Customers should check their email inbox and spam or junk folders for order updates. If tracking information appears incomplete or the shipment has not progressed as expected, please contact us at xiangpay@drapeandlayer.com.
7.2 Delayed Shipments
If an order exceeds the standard estimated transit time, please contact us by email with your order number.
We will contact the relevant carrier and investigate the shipment using the available tracking and delivery information. Following the investigation, we will assess the circumstances and determine an appropriate resolution, which may include a full refund or a replacement shipment.
Where the customer is entitled to a particular remedy under applicable law, that entitlement will not be restricted by this investigation procedure.
7.3 Lost or Damaged Shipments
If tracking indicates that a shipment has been lost, or if an order arrives damaged, please contact us promptly and provide the order number and relevant information. Photographs may be requested to help assess visible damage.
We will review the circumstances and coordinate any necessary enquiry with the carrier.
For consumer purchases covered by applicable EU or national law, the risk of loss or damage remains with Drapeandlayer until the consumer, or a third party indicated by the consumer other than the carrier, takes physical possession of the goods. An exception applies where the consumer independently commissions a carrier not offered by Drapeandlayer, to the extent permitted by law.
The transfer of a parcel to a carrier does not, by itself, transfer the risk of loss or damage to the consumer.
8. Right of Withdrawal: 14-Day Period
For eligible online purchases made by consumers in the European Union, the consumer generally has the right to withdraw from the purchase without giving a reason within 14 days from the day on which the consumer, or a third party indicated by the consumer other than the carrier, receives the goods. Special rules apply to orders delivered in separate consignments or consisting of multiple lots.
To exercise this right, send a clear statement of withdrawal to:
Email: xiangpay@drapeandlayer.com
Please include your order number, the item or items concerned and a clear statement that you wish to withdraw from the purchase.
You may send your withdrawal notice before the end of the 14-day period. You do not need to wait for our approval to notify us of your decision.
Where applicable law requires a standard withdrawal form, the relevant form may also be used. Using a particular form is not required where the law permits another clear statement of withdrawal.
8.1 Return of Goods
After notifying us of withdrawal, you must send the goods back or hand them over to the designated return recipient without undue delay and within the period required by applicable law, normally within 14 days after notifying us.
Please contact xiangpay@drapeandlayer.com for return instructions and the applicable return address before sending the goods.
Unless we have agreed to pay the return costs, or applicable law requires otherwise, the customer is responsible for the direct cost of returning goods when exercising the ordinary right of withdrawal, provided the customer was informed of this requirement before purchase.
Customers may handle and inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning. Where handling goes beyond what is permitted for such inspection and reduces the value of the goods, any deduction will be made only where permitted by applicable law.
The right of withdrawal is subject only to the exceptions permitted by applicable law. We will not apply an exception merely because a product package has been opened.
8.2 Refunds Following Withdrawal
When a valid withdrawal is exercised, we will reimburse payments received for the relevant goods, including the cost of the least expensive standard delivery option offered, where required by law.
We may withhold reimbursement until we have received the returned goods or the customer has supplied evidence of having sent them back, whichever occurs first, where this is permitted by applicable law.
Refunds will be made without undue delay and within the applicable statutory period, using the original payment method unless the customer expressly agrees otherwise and the alternative is lawful.
Where a customer selected a more expensive delivery option than the least expensive standard option offered, we are not required to reimburse the additional cost of that upgraded service where applicable law permits this.
9. Damaged, Defective or Incorrect Goods
If an item arrives damaged, is defective, differs materially from its description or is incorrect, please email xiangpay@drapeandlayer.com with:
- Your order number.
- A brief description of the issue.
- Clear photographs showing the relevant damage, defect or incorrect item, where reasonably available.
Photographs help us assess the matter and may allow us to resolve it without asking you to return the affected item.
Where the issue is substantiated and a return is not reasonably necessary, Drapeandlayer may arrange a refund or replacement without requiring the damaged item to be returned.
If further inspection or return is reasonably necessary, we will explain the next steps. Where applicable law requires the remedy to be provided without charge, we will not impose costs on the consumer that are prohibited by law.
Nothing in this section limits statutory remedies for goods that do not conform to the contract. Depending on the circumstances and applicable law, these remedies may include repair, replacement, a price reduction or termination of the contract with a refund.
The 14-day right of withdrawal is separate from rights relating to defective or non-conforming goods. Expiry of the withdrawal period does not by itself remove applicable statutory rights relating to defects.
10. Refund Processing
Approved refunds will be processed using the original payment method unless another method is expressly agreed and permitted by law.
The time required for the refunded amount to appear in the customer’s account may depend on the payment provider and the customer’s financial institution.
Where a refund is due under applicable law, our internal review or carrier investigation will not be used to extend a statutory deadline or withhold the remedy beyond what the law permits.
For questions about a refund, please contact xiangpay@drapeandlayer.com and include the relevant order number.
11. Customer Responsibilities
When using our website, customers agree to:
- Provide accurate and complete order and contact information.
- Review product details, selected options, prices and delivery information before placing an order.
- Use the website lawfully and refrain from activities intended to interfere with its proper operation.
- Provide relevant information when requesting assistance with an order, delivery, return or refund.
Customers must not knowingly submit false information in connection with a purchase or a claim. However, nothing in these terms restricts a customer from exercising a lawful right or making a genuine complaint.
12. Intellectual Property
The text, images, product descriptions and other materials published on the Drapeandlayer website are owned by or lawfully used by the relevant rights holders.
Except where permitted by applicable law, website materials may not be copied, republished, distributed or used for commercial purposes without the appropriate permission from the relevant rights holder.
This section does not affect rights or exceptions provided by applicable law.
13. Limitation of Liability
Nothing in these Terms and Conditions excludes or restricts liability where such exclusion or restriction is prohibited by applicable law.
Subject to that requirement, Drapeandlayer is not responsible for losses that are not reasonably foreseeable consequences of a breach of contract or for losses arising solely from circumstances outside the scope of its legal responsibility.
Nothing in this section excludes liability for fraud, fraudulent misrepresentation, or other liability that cannot lawfully be excluded or restricted.
These provisions do not limit any applicable statutory rights concerning delivery, conformity of goods, withdrawal, refunds or other mandatory consumer remedies.
14. Events Beyond Reasonable Control
Where events beyond our reasonable control materially affect order processing or delivery, we will take reasonable steps to address the situation and communicate relevant information where appropriate.
Such events may include severe weather, transport disruption, public emergencies, governmental restrictions or significant interruptions to carrier operations.
This section does not remove any refund, cancellation or other remedy that must be provided under applicable law.
15. Complaints and Dispute Resolution
If you have a concern about an order or our services, please contact us first at xiangpay@drapeandlayer.com and include your order number and a description of the issue.
We will review the information provided and seek to resolve the matter through direct communication where appropriate.
Nothing in these terms prevents either party from pursuing remedies or procedures available under applicable law, including access to competent courts or relevant consumer dispute resolution bodies.
16. Governing Law and Mandatory Rights
These Terms and Conditions are intended to be interpreted consistently with the laws applicable to Drapeandlayer’s business operations and the relevant consumer transaction.
Singapore law may govern matters where applicable. However, where a consumer habitually resides in an EU Member State and Drapeandlayer directs its commercial activities to that country, the choice of law must not deprive that consumer of protections that cannot be derogated from under the law applicable to the consumer under relevant conflict-of-law rules.
Nothing in these terms excludes or restricts mandatory consumer protections that apply in the country of the consumer’s residence or under other applicable law.
17. Changes to These Terms
We may update these Terms and Conditions to reflect changes to our business operations, website functions or applicable legal requirements.
The current version will be published on this page with its revision date. Changes will apply to new orders from the effective date stated in the revised terms, unless applicable law requires a different approach.
The terms applicable to an existing order will not be changed retrospectively to the detriment of the customer where such a change is not permitted by law.